Customer Service
Webloyalty provides industry-leading customer service. We run our programs the way customers would expect. We don't play games with your brand or your customer relationships. Although many of the following practices may seem obvious -- we want your customers to receive the kind of care in their dealings with us that they would expect from you.
- Clear notification of the fees charged should they continue with the benefits program beyond the first, free month.
- No accidental enrollments: the customer must enter their information twice to activate their enrollment.
- 24/7 Hassle-free cancellation policy via email, phone or online, with no resell efforts of any kind.
- Immediate confirmation of enrollment by email, reiterating the terms of membership, including the ability to cancel at any time.
- A reminder email sent in the middle of the first month to remind the customer to act on the cash back rebate or your business' custom benefit.
- Prior to the first billing, an email reminding the customer that the fee will be charged if the account remains active.
- Ongoing emails to remind members of their benefits.
