Webloyalty

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Member FAQs

Frequently Asked Questions.

Have a question about your membership or benefits? These are our most frequently asked questions.
If you still need assistance, you can contact us anytime for more information.

How can members save money with Webloyalty programs?

The basis of every Webloyalty subscription membership program is value. We offer dining, shopping, travel and entertainment discounts and protection benefit services that can add up to hundreds of dollars in member savings annually. And since Webloyalty has a dedicated team of product experts that focus exclusively on expanding the benefits provided by our membership programs, we're always looking for new ways to offer even more value.

What makes Webloyalty's customer service special?

We communicate with our members during the 30-day free trial to remind them that they will pay a monthly membership fee for the service, and also afterwards to ensure they are getting the most out of their memberships. In fact, Webloyalty's customer service policy means that we:

  • Send 2 pre-billing e-mails to our members
  • Manage dedicated Customer Service Centers in the U.S. with knowledgeable,
    helpful company employees, not outsourced contractors
  • Allow members to easily cancel by e-mail, Internet or phone
  • Never pressure any member to reconsider a decision to cancel a membership
How does Webloyalty respect members' privacy and choices?

Webloyalty ensures all member data is kept secure. We are certified compliant with Payment Card Industry Data Security Standard (PCI DSS) v1.21 for 2009 for Level 1 merchants. This is an elite designation indicating that we have fulfilled the security requirements issued by Visa, MasterCard, American Express and other top payment processors to create a consistent security standard for protecting customer information. From a policy standpoint, we do not accept any personal information without express, prior consent from members and always respect consumer decisions to cancel memberships. Additionally, Webloyalty is a licensee of the TRUSTe Privacy Program.

How does Webloyalty stay in touch with members?

Transparency is our key to member satisfaction. We want our members to understand how their program membership works, how they are billed and how to take full advantage of all its benefits.

Webloyalty regularly communicates with its members by sending at least five emails in the during the initial 30-day free trial period, all prior to consumers incurring any costs. Three of the five emails encourage members to use the service and two provide reminders about billing. If either of the two billing reminder emails is returned undeliverable, Webloyalty sends an offline letter with the same information. If that letter is returned, the membership is cancelled.

Thereafter, members continue to receive regular communications highlighting specific or new benefits.

We also make it easy for members to reach out to us by phone or e-mail; the Webloyalty Customer Service centers are available 15 hours a day, Monday through Friday.

What is the Webloyalty business model?

Webloyalty partners with over 150 e-commerce, e-travel and e-subscription sites to help them generate incremental revenue. Specifically, we provide solutions that drive traffic to their sites, reduce site or shopping cart abandonment, offer alternative payment methods, cross-sell additional merchandise and encourage repeat business.

Our clients benefit from the potential for more traffic, more sales and more repeat business. At the same time, our members benefit from valuable reward, discount and protection programs tailored to their interests, or from alternative methods of paying for goods and services that can help them save money while trying new product offerings.

What is the relationship between Webloyalty and my program?

Webloyalty owns, administers and manages a number of popular online subscription programs. Among these programs are Reservation Rewards, Shopper Discounts & Rewards, Travel Values Plus, WalletShield and Complete Savings. We maintain these different brands to serve our members with the greatest possible diversity of benefits.

How do Webloyalty's programs work?

Webloyalty partners with some of the best online businesses to offer you, their customers, extra value through cash back offers; memberships in reward, discount and protection programs; or alternative methods for paying for goods and services.

For example, after completing a transaction with one of your favorite online shopping sites, we might extend a membership offer to one of our programs with a $10 cash-back incentive and a 30-day free trial. While each program offers unique benefits—shopping discounts, discounted movie tickets, 2-for-1 entrees at popular restaurants—all provide significant value.

What benefits do I get with my membership?

Since each program is unique, your benefits will depend on your chosen program. Usually, your program reflects the kind of lifestyle and interests that brought you online to shop in the first place. For example Reservation Rewards offers discounts and protections to people who travel, and Shopper Discounts & Rewards provides savings and rebates for online shopping. For specific details, please visit your program's home page. A directory can be found here.

How can I try the program before I pay for it?

Usually, Webloyalty memberships feature a 30-day free trial period. You can try any of our services without cost. If you like the service, do nothing and your credit card will be charged after the free trial. If you want to cancel, please contact our Customer Service Center at 1-800-361-1786 or customerservice@webloyalty.com.

What happens when my 30-day trial is over?

With the end of the trial period, you will be charged a monthly fee for your membership (rates vary by program; see your member profile page for details). We hope you'll continue to use and enjoy your benefits as you always have, but if you'd like to cancel, you can do so without any hassle by contacting 1-800-361-1786 or customerservice@webloyalty.com.

Whom can I contact if I have questions about my membership?

Webloyalty's Customer Service Centers are available:

Monday - Friday: 8 a.m. to 11 p.m. (ET)

The Centers can be reached via email customerservice/at/webloyalty.com or telephone 1-800-361-1786.



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